Customer Service Operative

Customer Service Operative Wanted In LUTTERWORTH! Logistics People are looking for Customer Service Operative to join our team. Location: Lutterworth, Great Bear  Working Hours: Monday - Friday 06:00 - 14:00 Shifts Available Pay rate: £12.35 P/hr Position: Customer Service Operative As a Customer Service Operative for Logistics People your role will consist of various duties including but not limited to: Recording and communication of delivery incidents Ensure customer and client queries; dealt with by Ambient Customer Service staff are handled in a timely and professional manner and to the satisfaction of the customer Ensure customer/ client reports are accurate and communicated in accordance with agreed timeframes Ensure customer/ client non-conformance is properly recorded and fed back to the client and corrective action taken Ensure delivery discrepancies are properly recorded and investigated and the outcome communicated to the client Support Investors in Excellence initiative by examining internal and external processes with a view to driving improvement throughout the business Ensure all ISO requirements are fully satisfied and complied with Support the Ambient Customer Service Manager in the implementation of new policies and procedures Ensure adequate cover (including contingency) exists across all shifts Ensure self and staff are properly trained and perform duties to the required standard Completion and circulation of non conformance reports and control reports to relevant stakeholder Skills & Competencies: Excellent attention to detail and accuracy Planning and organising skills, high level of numeracy Negotiating skills, ability to influence and steer Ability to work without direct supervision Adaptable and methodical approach to work Conscientious and reliable Excellent communication skills in order to deliver accurate information Ability to work efficiently and accurately under pressure Effectively prioritise work load in order to meet set deadlines Able to work as part of a team or individually Able to work effectively and communicate to the correct level Professional, approachable and helpful to ensure smooth running of the general operation  Consumer orientated and customer service driven What are the benefits of working for Logistics People? 24/7 on-site support Career progression opportunities Modern Facilities Great Rates of Pay DON’T BE SHY!! APPLY – SUBMIT YOUR APPLICATION TODAY Click to Apply OR Email us your CV To