Customer Support Adviser

Customer Support Adviser Milton Keynes / Hybrid Our global client is seeking an experienced Customer Support Advisor to join their friendly team on a permanent basis. The Customer support advisor will be to deliver excellent customer service, with a focus on effective responsive customer service while handling inbound calls and emails. Key Responsibilities: * The Customer Support Advisor will respond to customer calls and emails with an emphasis on inbound customer queries. * Log calls and update customers with ETA’s/completion of the call. * Communicate with customers about their repair calls – advising of any delays/ job status * Supporting resolution of customer complaints, quickly and patiently to achieve ‘best in class’ customer experience. Key Skills and Experience: * Excellent telephone manner, able to remain calm under pressure * Previous experience in an inbound customer service role * The Ideal Customer Support Advisor will be methodical and organised * Able to manage time and work under pressure to tight deadlines Benefits include: * Contributory Pension * Life assurance * 25 days annual leave plus bank holidays * Employee Assistance Programme * Seasonal Flu Voucher * Staff Perks & Savings Scheme * Free Parking About Us: FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions