Customer Success Associate

We're seeking a dynamic individual to join our client as a Customer Success Associate based near Skipton. Responsibilities: * Build strong customer relationships and proactively outreaching to customers to enhance their customer journey. * Delivering professional and engaging customer facing presentations via online meetings for all CPOMS/Raptor products to discuss, current partnership, and identifying areas of additional value. * Identify at-risk customers and collaborate on retention strategies with sales and product teams. * Facilitate smooth onboarding and provide ongoing trusted customer relationships to maximize value. * Coordinate cancellations to provide a positive experience for customers transitioning from the company/products. * Efficiently manage and resolve escalations by identifying root causes, coordinating with relevant teams, and ensuring timely and effective solutions. * Strategic customer interaction utilising Calls to Action and adopting processes to improve product usability and customer satisfaction. * Maintains in-depth knowledge of our products and stays up to date with ongoing product releases Skills, Qualifications and Experience: * Grade C (or equivalent) or above in Maths and English is essential. Highly motivated individual seeking to establish and grow their career in Customer Success. * Excellent verbal and written communication, presentation, and problem-solving skills. * High degree of professionalism. The ideal candidate executes consistently, is highly dependable, and always approaches situations with a positive, customer-centric attitude. * This is a high-volume position. The individual must be a self-starter with strong organisational and time management skills, self-directed, and able to handle multiple priorities within demanding timeframes. * Excellent interpersonal skills. * Previous experience in the Education sector is desirable. * Previous experience with customer support advantageous