3rd Line Engineer

25 Days Holiday * Generous discretionary annual bonus * Private Medical Insurance * Dental Cover * Friendly, inclusive office culture The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded financial services business. Due to continued growth, they are looking to appoint a 3rd Line IT Support Engineer to be based at their Witney, Oxfordshire office. As a 3rd Line IT Engineer, you will play a crucial role in maintaining and enhancing the IT infrastructure to ensure seamless operations. You will be responsible for supporting over 100 employees and providing expert-level support, resolving complex technical issues, and implementing strategic IT solutions. Key Responsibilities: * Technical Support: Provide 3rd line technical support for escalated issues, including server, network, and infrastructure problems. * Problem Resolution: Diagnose and resolve complex IT issues efficiently to minimize downtime and maintain productivity. * Infrastructure Management: Manage and maintain the company's IT infrastructure, including servers, networking equipment, and storage systems. * Security Management: Implement and maintain security measures to protect the company's IT systems and data from cyber threats. * System Administration: Perform system administration tasks, including user management, system monitoring, and backup management. * Technical Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to facilitate knowledge sharing and compliance. * Project Support: Assist in the planning, implementation, and management of IT projects to enhance the company's technology capabilities. Qualifications and Skills: * Proven experience in a similar level IT support role * Expert knowledge of Windows Server, Active Directory, Exchange, and other Microsoft technologies. * Experience with virtualization technologies such as VMware * Excellent troubleshooting skills and the ability to analyse and resolve complex technical issues. * Strong communication skills, with the ability to collaborate effectively with colleagues at all levels. * Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint * Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi The position is fully office based, so you will need to live within a commutable distance to Witney, Oxfordshire