Telephonist / Customer Service Agent

One of our Milton Keynes based clients require a Telephonist / Customer Service Agent to start as soon as possible on a contract basis until 30th June 2025. Working Monday to Friday, mostly 9am - 5pm with 1 hour for lunch. Job Objective To take inbound calls from external customers, general queries to be answered in a professional manner and provide accurate information whilst delivering excellent customer service. Key Responsibilities The duties and responsibilities of the Telephonists include the following tasks and activities: • Take inbound calls from members through the customer service phone line. • Adhere to phone KPIs. • Ensure that customers are treated fairly and receive a fair and consistent service in line with the Company’s TCF policy. • Ensure clients receive regular and effective communication which is professional and delivered to the highest standards. • Maintain and develop good business relationships with internal and external customers. • Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down. • Escalate any problems, mistakes, backlogs or issues immediately to the Line Manager. • Report any breaches or complaints immediately to the Line Manager or to the Compliance team. • Take responsibility for individual tasks and action them within the required timescales. Knowledge and Skills • At least 1 year of experience working in customer service or call centre phone-based roles. • Good organisation skills and able to prioritise. • Excellent attention to detail. • Team player. • Excellence and quality in service delivery. • Demonstrates innovation and added value towards customer's needs