Property Damage Restoration Technician in West and North LDN

Property Damage Restoration Technician in North and West London Job Purpose: To deliver top-notch solutions for water, fire, and accidental damage in residential and commercial settings, ensuring high customer satisfaction and adherence to service standards. Key Responsibilities: Attend new job allocations for domestic and commercial perils. Identify and pursue new business opportunities. Follow company and quality procedures, including Health & Safety. Conduct moisture surveys and apply drying techniques. Prepare and calibrate equipment. Communicate with customers, loss adjusters, builders, insurance companies, and policyholders. Recommend and implement new methods and techniques. Maintain and service the company van. Input reports in real-time and update job statuses weekly. Ensure health and safety compliance. Supervise subcontractors and additional technicians. Engage in continuous professional development. Key Interfaces: Area Operations Manager Commercial Project Managers Claims Operations Policy Holders Loss Adjusters Customers Subcontractors and Agency Staff Suppliers and Supplier Managers Customer Services Manager HR Health & Safety/Quality Manager Skills & Abilities: Building knowledge, mould/bacteria awareness Technical expertise in water, fire, and accidental damage restoration Competitor awareness and cost control Ability to upsell, think laterally, and communicate effectively Empathetic and customer-focused Competencies: Health, Safety and Quality Business Focus and Customer Focus Learning and Improving Teamwork and Adaptability Communication and Problem Solving Education & Experience: General education with GCSEs in English and Mathematics BDMA Technician (desirable) Performance Measurement: Customer satisfaction Achievement of budgeted turnover and service standards Key Performance Indicators Performance appraisals Reporting To: Area Operations Manager Join our team to deliver exceptional property damage restoration services and build strong customer relationships. Apply today